At The Bae Gift, most of our products are specially customized and personalized according to the customer’s requirements, such as names, photos, messages, designs, and other personal details.
Because customized products are made specifically for each customer, all customized and personalized products are strictly non-returnable and non-refundable.
### No Return & No Refund
No return and no refund will be provided for customized or personalized products. Customized products are made specifically according to the details provided by the customer and therefore cannot be resold to another customer. Refunds are not applicable due to a change of mind, incorrect selection, personal preference, or dissatisfaction with the customization details provided by the customer. Once an order is confirmed and customization/production has started, it cannot be cancelled for a refund.
### Damaged or Incorrect Product
If you receive a product that is damaged during delivery or different from what you ordered, please contact us promptly after delivery.
Our team may ask you to provide clear photos and/or an unboxing video of the package and product for verification.
After verification and approval by our team, an exchange or replacement may be provided.
### Exchange Only
Exchange/replacement is available only for verified cases of damage or an incorrect product.
No refund will be issued even if the damage or incorrect product is approved for exchange.
The replacement will generally be for the same product and customization.
Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for exchange.
Customer Responsibility
Customers are responsible for providing the correct name, spelling, photo, message, size, color, and other customization details while placing the order. The Bae Gift will not be responsible for errors in customization caused by incorrect information provided by the customer.
Important
By placing an order with The Bae Gift, you acknowledge that the product is customized/personalized specifically for you and agree to our No Return & No Refund policy.
In case of a verified manufacturing defect, transit damage, or incorrect product, our resolution will be limited to an exchange/replacement only and not a refund.
